Last Updated: 01 July 2025
At No Star, we take your privacy seriously — and we mean that sincerely, hindi lang basta-basta. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online casino platform at nostar.biz. By creating an account and using our services, you agree to the practices described in this document. Kung hindi ka sang-ayon, please stop using the site and contact us so we can help you.
This policy applies to all users who access the No Star platform from the Philippines, regardless of the device you use — desktop, mobile, or tablet. It covers all our products and services, including our casino games, poker rooms, sports betting, PBA betting, and JILI slots.
1. Who We Are and How to Reach Us
No Star is an online gaming platform licensed and operated in accordance with applicable regulations covering online gaming in the Philippines. We are the data controller for the personal information you provide when registering or using our services.
If you have questions, concerns, or requests related to your privacy, you may contact our Data Protection Officer at:
- Email: privacy@nostar.biz
- Website: nostar.biz
We aim to respond to all privacy-related queries within five (5) business days. Your concern is important to us, and we do not take data protection lightly.
2. Information We Collect
To provide you with a safe, personalised, and sulit gaming experience, No Star collects several types of information. Here is a breakdown of what we gather and why:
2.1 Information You Provide Directly
- Registration details: full name, date of birth, email address, mobile number, and username.
- Identity verification (KYC): government-issued ID (e.g., PhilSys National ID, passport, driver's licence, UMID), selfie photo, and proof of address such as a utility bill or barangay clearance.
- Financial information: GCash number, Maya account, GrabPay details, BDO/BPI/UnionBank account info, Visa/Mastercard card details, or other supported payment methods used for deposits and withdrawals.
- Communication records: messages you send to our customer support team via live chat, email, or in-app messaging.
- Responsible gaming data: self-exclusion requests, deposit limits, and session time preferences that you set voluntarily.
2.2 Information Collected Automatically
- Device and technical data: IP address, browser type and version, operating system, device model, and screen resolution.
- Usage and behavioural data: pages visited, games played, bets placed, session duration, and click patterns.
- Location data: approximate geographic location derived from your IP address to ensure compliance with local regulations.
- Cookies and tracking technologies: session cookies, persistent cookies, and similar technologies for authentication, performance, and personalisation. See Section 8 for full cookie details.
2.3 Information from Third Parties
- Identity verification providers and KYC services that help us confirm your identity.
- Payment processors and e-wallet platforms (GCash, Maya, etc.) that confirm transaction status.
- Fraud detection and anti-money laundering (AML) partners who help us protect the platform from abuse.
3. How We Use Your Information
No Star uses your personal data for the following legitimate purposes:
- Account management: creating, verifying, and maintaining your player account in a secure manner.
- Service delivery: processing deposits, withdrawals, bets, and game results accurately and on time.
- Legal compliance: meeting our obligations under anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming regulations applicable in the Philippines.
- Security and fraud prevention: detecting suspicious transactions, preventing unauthorised account access, and protecting both you and No Star from fraudulent activity.
- Customer support: addressing your queries, resolving disputes, and improving service quality based on feedback.
- Personalisation: tailoring bonus offers, game recommendations, and promotional content to your gaming preferences and habits.
- Marketing communications: sending you relevant promotions, updates, and announcements via email or SMS — only if you have opted in. You can withdraw consent anytime.
- Platform improvement: analysing usage patterns and conducting internal research to improve our website, products, and overall user experience.
We do not use your data for any purpose that is incompatible with those listed above. Walang nakakalito na fine print, promise.
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual necessity: processing is required to fulfil our obligations under the Terms and Conditions you accepted at registration.
- Legal obligation: we are required by law to collect and retain certain data for KYC, AML, and regulatory reporting purposes.
- Legitimate interests: fraud prevention, platform security, and internal analytics that do not override your fundamental rights.
- Consent: for marketing communications and the use of non-essential cookies, where we have obtained your explicit opt-in.
5. How We Share Your Information
No Star does not sell your personal data to any third party, period. We may share your information only in the following limited circumstances:
- Service providers: trusted third-party vendors who help us operate the platform — including payment processors, cloud hosting providers, identity verification services, and analytics tools — bound by strict confidentiality agreements.
- Regulatory authorities: government agencies, law enforcement, or regulators in the Philippines when legally required or permitted to disclose information.
- Anti-fraud and AML networks: industry-standard fraud prevention organisations that help protect players across platforms.
- Business transfers: if No Star undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity — but only under the same privacy commitments described here. You will be notified in advance.
All third parties we engage with are required to handle your data in compliance with applicable data protection laws and our internal privacy standards.
6. Data Retention
We keep your personal information for as long as your account is active, and for a minimum of five (5) years after account closure — in accordance with local regulatory requirements for gaming operators. Specific retention timelines:
- Transaction records and financial data: minimum of 5 years from the date of the transaction.
- KYC documents: for the duration of the relationship and 5 years thereafter.
- Customer support records: 3 years from the resolution of your query.
- Marketing consent records: until you withdraw consent, plus 1 year for record-keeping.
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked back to you.
7. Data Security
Protecting your personal data is a top priority for No Star. We implement industry-standard technical and organisational measures to guard against unauthorised access, loss, or misuse of your information:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- AES-256 encryption for sensitive data stored in our databases.
- Two-factor authentication (2FA) options available for your account.
- Regular security audits, penetration testing, and vulnerability assessments.
- Access controls that limit who within our organisation can view sensitive player data.
- Staff training on data protection best practices and incident response procedures.
Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been compromised, please contact our support team immediately at privacy@nostar.biz.
8. Cookies and Tracking Technologies
No Star uses cookies and similar technologies to improve your experience on our platform. Here is a simple breakdown of the cookies we use:
- Essential cookies: necessary for the platform to function — login sessions, security tokens, and game state. You cannot opt out of these.
- Performance cookies: anonymous analytics data that helps us understand how players use the site so we can make it better.
- Functional cookies: remember your preferences such as language settings, preferred game categories, and display options.
- Marketing cookies: used to deliver relevant promotional content. These are only placed with your consent.
You can manage your cookie preferences at any time through your browser settings or our in-site cookie preference centre. Withdrawing consent for non-essential cookies will not affect your ability to play, deposit, or withdraw.
9. Your Rights as a Data Subject
As a user in the Philippines, you have the following rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules:
- Right to be informed: know what data we collect and how it is used — which is exactly what this policy covers.
- Right to access: request a copy of all personal data we hold about you.
- Right to rectification: ask us to correct any inaccurate or incomplete data.
- Right to erasure (right to be forgotten): request deletion of your data, subject to legal retention obligations.
- Right to data portability: receive your personal data in a structured, commonly used format.
- Right to object: object to the processing of your data for marketing purposes at any time.
- Right to file a complaint: lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.
To exercise any of these rights, send us a written request at privacy@nostar.biz. We will acknowledge your request within 3 business days and resolve it within 30 calendar days. We may need to verify your identity before processing your request.
10. Children and Minor Players
No Star strictly prohibits minors (anyone below 21 years of age as required under Philippine gaming regulations) from registering or using our platform. We do not knowingly collect personal data from minors. If we discover that a minor has registered, we will immediately suspend the account, forfeit any funds, and delete all associated data. Parents or guardians who believe a minor has accessed our platform should contact us immediately at privacy@nostar.biz.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will notify you via email or a prominent notice on the platform at least 30 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of our platform after changes take effect constitutes your acceptance of the updated policy.
12. Contact and Complaints
If you have questions, concerns, or complaints about how No Star handles your personal data, please reach out to our Data Protection Officer at privacy@nostar.biz. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph.
Salamat sa tiwala mo sa No Star. We are committed to being transparent, responsible, and respectful of your data — always.
